Terms of Service

1. Scope

These Terms of Service apply to the use of the qr9 service (hereinafter "Service"), a service provided by Sichtwerk AG, Gaiserstrasse 16, 9050 Appenzell, Switzerland (hereinafter "Provider"). By registering, you accept these Terms of Service.

2. Description of Services

qr9 enables the creation, management and tracking of QR codes. The Service is offered in various subscription tiers (Free, Personal, Business). The exact scope of services is defined by the current product description on the website.

3. Registration & Account

• You must provide accurate information.
• You are responsible for the security of your account.
• An account is non-transferable.
• We reserve the right to suspend accounts in the event of misuse.

4. Pricing & Payment

• Prices are stated in Swiss francs (CHF) and include applicable VAT.
• Paid subscriptions are billed monthly in advance via Stripe.
• Price changes will be announced at least 30 days in advance.
• A free trial period of 30 days may be granted upon initial registration.

5. Cancellation

• Paid subscriptions may be cancelled at any time, effective at the end of the current billing period.
• Cancellation is available through the Stripe customer portal or by email.
• After the subscription expires, the account will be downgraded to the Free plan.
• Before cancelling, we recommend exporting your redirect configuration (see Export feature).
• Amounts already paid are non-refundable.

6. Acceptable Use

You agree not to use the Service for the following purposes:

• Distribution of malware, phishing or fraudulent content
• Violations of applicable law
• Mass automated use without prior permission
• Resale of the Service without a written agreement

In the event of violations, we reserve the right to suspend or delete accounts without prior notice.

7. Disclaimer of Liability

The Service is provided "as is" and "as available", without any warranty — either express or implied.

• We do not guarantee uninterrupted, error-free or secure availability of the Service.
• We accept no liability for the functionality of QR codes, redirects or scan tracking.
• We are not liable for damages arising from the failure, malfunction or unavailability of the Service.
• We are not liable for damages caused by printed QR codes that cease to function due to technical changes or discontinuation of the Service.
• Use of the export feature (.htaccess / Nginx) is at your own risk. We accept no liability for correct operation on third-party servers.

The Provider's liability is in any case limited to the amount you have paid for the Service in the preceding 12 months. Excluded are damages caused by wilful misconduct or gross negligence.

8. Availability

We strive for high availability but do not guarantee it. Maintenance, technical issues or force majeure may lead to outages. There is no entitlement to availability.

9. Intellectual Property

The QR codes you create and the content you upload remain your property. You grant us the right to process and store them in order to provide the Service. The software, design and the qr9 brand are the property of the Provider.

10. Custom Domains

When using custom domains, you are responsible for DNS configuration and domain ownership. We provide the technical infrastructure for redirect operation but accept no responsibility for DNS issues, certificate errors or domain disputes.

11. Changes to Terms of Service

We reserve the right to amend these Terms of Service at any time. Material changes will be communicated by email. If you do not accept the changes, you may cancel your account. Continued use after the changes take effect constitutes acceptance.

12. Governing Law & Jurisdiction

Swiss law applies. The place of jurisdiction is Appenzell, Switzerland.